RANCH WiFi LLC provides its Wireless Internet Service Provider (WISP) CUSTOMERS access to bandwidth through a wireless Internet connection, which we refer to as the “SERVICE”. The Acceptable Use Policies (AUP) are intended to provide protection for our CUSTOMERS and the Internet community, while also allowing RANCH WiFi LLC to fairly share its WISP network to all CUSTOMERS. RANCH WiFi LLC may modify the TERMS AND CONDITIONS of this agreement at any time. The most current TERMS AND CONDITIONS, in effect, shall be those found on the RANCH WiFi LLC web site at www.ranchwifi.com. The prices for SERVICE are subject to change from time to time, with the most current prices, as well as RANCH WiFi LLC AUPs found on our website at www.RanchWiFi.com. RANCH WiFi LLC refers to any paying individual, organization or business using the WISP SERVICE as a CUSTOMER.
30 DAY MONEY BACK GUARANTEE
In the first 30 days, if you are not satisfied with the performance of the SERVICE we will give a full refund (conditioned upon the return of the equipment in original condition); with the exception of any refund on custom installation fees charged by RANCH WiFi LLC, or its contractor(s) or others who are authorized by RANCH WiFi LLC to perform such installation. SERVICE and SERVICE AGREEMENT will be immediately terminated upon notice of dissatisfaction.
USE OF SERVICE AT YOUR OWN RISK
The CUSTOMER is solely responsible for the content of communications on the Internet. The SERVICE provided by RANCH WiFi LLC is “as is” and at your own risk. RANCH WiFi LLC denies any responsibility for the accuracy of information obtained through the SERVICE. The transmission of data over an Internet connection is subject to errors, delays, and interruptions. Ranch WiFi LLC is not responsible or liable for any errors, delays, or interruptions. The CUSTOMER understands that current regulatory and technical issues prohibit expectation of privacy when using Internet services.
SERVICE DISRUPTION
RANCH WiFi LLC does not guarantee uninterrupted SERVICE. We will not and cannot be responsible for any disruption of Internet connectivity due to power outages, network faults or acts of God, RANCH WiFi LLC equipment malfunction or any natural disaster (including weather). All Internet service is provided on an "as is" and "as available" basis. RANCH WiFi LLC does not guarantee any loss of SERVICE time, transmission errors, connectivity or quality of SERVICE. The CUSTOMER acknowledges and agrees that the SERVICE is not intended to be, and will not be used as, your primary or “lifeline” telecommunications service. CUSTOMER acknowledges that the SERVICE also relies upon underlying providers such as Verizon, AT&T or others, and that such providers are likewise indemnified.
INSTALLATION
The CUSTOMER authorizes RANCH WiFi LLC or its contractor(s) or others authorized by RANCH WiFi LLC to install the necessary wiring and Equipment required for wireless Internet SERVICE on the premises specified by the CUSTOMER at the time of installation. The standard installation includes the mounting of an antenna (a wireless transceiver on the outside of the house/building), and the routing of cable(s) by the most direct path to one computer and/or router on the CUSTOMER’s premises. Fishing of walls and or attic crawling is not included with standard installation. The connecting of multiple computers, routers, or other equipment at CUSTOMER’s premises may require additional costs in equipment and wiring. Any requests for custom installation work will require additional costs. or charges by RANCH WiFi LLC or its contractor(s). RANCH WiFi LLC and any contractor(s) will not be liable for any alterations to CUSTOMER’s premises that result from the installation or removal of the SU and/or wiring including any holes in walls, cable wiring or antenna mounting brackets; although great care will be used to make the installations reasonably appealing.
OBSTRUCTIONS
Wireless Internet communications is dependent on a clear Line of Sight to the Access Point (AP), which is the point where the wireless connects to our broadband ISP partner(s). RANCH WiFi LLC will make every reasonable effort to provide our CUSTOMER with the best SERVICE possible. Unfortunately, some locations could experience changes in SERVICE due to seasonal changes, i.e. spring and summer foliage, which in turn affect the line of sight to the AP. RANCH WiFi LLC will make every reasonable effort to relocate or realign the antenna. However RANCH WiFi LLC cannot prevent Line of Sight problems, and therefore cannot guarantee SERVICE or be liable for any loss of SERVICE. RANCH WiFi LLC reserves the right to redistribute from all installed equipment in operation on RANCH WiFi LLC network, to ensure best possible connection to its customers. *Redistribution is not shared bandwidth between connections.
PAYMENT POLICY
RANCH WiFi LLC will invoice its CUSTOMERS by email, monthly, with the exception of the first month’s service charge and equipment, payable at the time of installation. The invoice balance can be paid with check, credit card or money order, payable to Ranch WiFi LLC. The payment is due every month. Invoices are due upon receipt. Payments not received within 15 days of the due date are subject to a $15.00 reconnection fee. Any CUSTOMER who is more than 15 (fifteen) days late is subject to account suspension. After 30 (thirty) days late the ACCOUNT will be disconnected and the amount past due is required in full to resume service. Ranch WiFi will make all attempts to notify CUSTOMER by phone or email if there is a payment issue associated with their account(s). It is up to the CUSTOMER to ensure their contact information is up to date and accurate. In the event of account suspension, Ranch WiFi, LLC. will attempt to collect payment with any method on file.
VACATION HOLD POLICY
Vacation Holds may be used for accounts that do not use internet services for extended lengths of time. Vacation Holds may only be used once (1) monthly per eligible account, with an associated reactivation fee of $25.00 for remote reactivation. If a technician is required to reactivate the service on site, a reactivation fee of $95 will be applied to the monthly charges. RANCH WiFi LLC will prorate the most recent payment and apply to the accounts Available Funds Balance. Services upon reactivation will be prorated as well. Customers subscribed to LONE RANGER data service option will be charged a minimum of $40 for each month the account is on Vacation Hold, with a maximum of three (3) calendar months allowed. After the third month, services will be disabled and a Reactivation Fee of $95 will be charged to the account once services are reactivated. The Vacation Hold option is not available to Commercial or Custom/Dedicated installations provided by RANCH WiFi LLC.
CANCELLATION POLICY
RANCH WiFi LLC does not require any advance notice of cancellation. The CUSTOMER accepts full responsibility for the communication of the FINAL service date. RANCH WiFi LLC will prorate most recent payment and apply to the available funds balance. Refunds may be processed upon request. Refunds must be requested at the time of the cancellation. Once this calendar month as passed, no refunds may be processed.
UNACCEPTABLE USE
RANCH WiFi LLC may, at its discretion, immediately terminate or reduce SERVICE to the CUSTOMER upon any single or multiple incidents of the following conditions: A. Failure to pay SERVICE fees in a timely manner; B. Interfering with the disrupting of Internet SERVICE to other CUSTOMERS and/or their equipment on the RANCH WiFi LLC wireless network (see also AUP); C. Propagation of computer viruses and/or spyware (see also AUP); D. Unauthorized entry into another person(s) or organization(s) computer, systems, and/or information (see also AUP); E. Unsolicited blanket emailing known as "spamming", (see also AUP); F. Any violation of local, state, federal or international law or that of any Sovereign Nation, as well as RANCH WiFi LLC AUPs.
SPAMMING
Spamming is the sending of unsolicited e-mails. Ranch WiFi will not tolerate any type of spamming. The SERVICE of the spamming CUSTOMERS will be immediately disconnected without prior notice and will not be eligible for any refund(s) for termination of SERVICE due to spamming.
SERVICE SHARING
If at any time RANCH WiFi LLC discovers that the CUSTOMER is sharing their SERVICE or has networked to others outside of the premises, without the express written consent of RANCH WiFi LLC, SERVICE will be immediately terminated to the CUSTOMER with no refunds of any kind. In particular, should a CUSTOMER operate his own wireless network for household or business use, then it must be secured with at least WPA, WEP, or other effective method to restrict access from the general public. Unsecured, "open" networks are not only a potential cause of excessive bandwidth use, they are a security threat and an example of unauthorized sharing of the SERVICE.
INDEMNIFICATION
CUSTOMER agrees to indemnify and hold harmless RANCH WiFi LLC, it's owner(s), partner(s) and contractor(s) against all losses, liabilities, judgments, awards and costs (including legal fees and expenses) arising out of or relating to any and all claims and/or losses accruing or resulting from the installation of SERVICE, equipment, materials or supplies in connection with the performance of this agreement, to any and all CUSTOMERS and/or any other person, firm, organization or corporation.
CUSTOMER EQUIPMENT
RANCH WiFi LLC is not responsible for maintaining or supporting any equipment owned by the CUSTOMER, and is not liable for any damages to the CUSTOMER’s antenna, computer(s) or other equipment. In the event that the equipment malfunctions in the first year of operation (under normal operating circumstances), RANCH WIFI LLC will replace the unit at no cost to the CUSTOMER. If we find that the equipment has failed due to improper use (ie. improper power supply, using incorrect equipment, etc.) or from conditions beyond our control, the equipment will be replaced for a fee of $95. If the equipment fails after a year of operation, regardless of operating conditions, RANCH WIFI LLC will replace the equipment for a fee of $95.